Return & Refund Policy

At Time India, we aim to provide an exceptional shopping experience. Please read through our Return & Refund Policy for a clear understanding of the process:

1. Return & Exchange Policy
We offer an exchange-only policy for damaged or incorrect items. If you receive a product that is damaged, defective, or not as described, we will send you a replacement order at no additional cost.

• Damage or Missing Items: If your item is damaged or missing parts, please notify us within 48 hours of receiving the parcel.
• Unboxing Video Requirement: To initiate the exchange process, you must provide an unboxing video of the product. This helps us verify the condition of the product and ensures a smooth exchange.

2. Replacement Process
Once we receive the return request with the required unboxing video, we will send you a replacement order for the same item or a similar product (subject to availability).

3. Return Conditions

• The item must be in its original, unused condition, with all packaging, tags, and accessories intact.
• We do not accept returns for products that are not damaged or defective.

4. Refunds

• No Refunds: Please note, we do not offer refunds. Instead, we provide exchanges for defective or incorrect items.
• If an item is found to be damaged or defective, we will send a replacement order.

5. Shipping for Exchanges

• We will cover the shipping costs for the return and exchange process if the item is damaged or incorrect. However, the customer is responsible for shipping costs in the case of a change of mind or any non-defective returns.

6. Timeline for Replacement

• Once we confirm the issue and receive the returned item, your replacement order will be shipped within 2-3 business days.

7. Contact Us
For any issues or inquiries regarding returns, exchanges, or damaged items, please contact us at support@timeindia.in within 48 hours of receiving the product. We are committed to resolving your concerns as quickly as possible.