FAQ

1. What is Time India?
Time India is an online platform offering a wide range of premium first-copy watches. We provide high-quality products at affordable prices, ensuring our customers enjoy luxury style without the high price tag.

2. How can I place an order on Time India?
To place an order, simply browse our website, select the product you want, add it to your cart, and proceed to checkout. You can choose between Cash on Delivery (COD) or online payment options.

3. Do you offer free shipping?
Yes, we offer free shipping on all orders, no matter the value.

4. Can I cancel my order after placing it?
Unfortunately, once an order is placed and confirmed, it cannot be canceled. Please ensure that you are certain about your purchase before placing the order.

5. What payment methods do you accept?
We accept the following payment methods:

• Credit/Debit cards
• Net Banking
• Cash on Delivery (COD)

6. How long will it take to receive my order?
Orders are shipped within 2-3 business days from the time of order confirmation. The delivery typically takes between 7 to 10 business days depending on your location.

7. What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. You will need to provide an unboxing video as part of the return/exchange process. We will then arrange an exchange for you.

8. Can I get a refund for a damaged or defective product?
We do not offer refunds. However, if the product is damaged or defective, we will provide you with an exchange.

9. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your delivery.

10. Are there any warranty or guarantee offers?
All products sold on our platform come with a 7-day exchange policy. To qualify for an exchange, the item must be defective or damaged, and you will need to provide proof via the unboxing video.

11. How do I contact customer support?
If you have any questions or concerns, you can reach our customer support team at support@timeindia.in. Our team is available to assist you with any issues you may have.

12. Do you offer international shipping?
Currently, we only offer shipping within India. We do not provide international shipping at this time.

13. How do I return a product?
We do not accept returns but offer exchanges for damaged or defective items. Please ensure you follow the instructions on our Return & Exchange Policy and provide an unboxing video for smooth processing.

14. Can I modify my order after it is placed?
Once an order is placed, it cannot be modified. If you have any issues with your order, please contact us as soon as possible at support@timeindia.in, and we will assist you.

15. Are the watches genuine or original?
The watches available on Time India are first-copy products. These high-quality replicas are designed to resemble premium luxury watches at a fraction of the cost.

16. What should I do if I haven’t received my order within the delivery time?
If your order has not arrived within the estimated delivery window, please contact us immediately at support@timeindia.in, and we will assist you in tracking your order.